Service

Promec’s customer service department for ordering spare parts and requesting expert assistance.

Procedure for ordering spare parts

To order spare machine parts – which are listed and illustrated in this section, with precise instructions on how to locate them – follow the procedure below:

  1. In addition to the name and address of the applicant, specify the machine data by referring to the nameplate affixed to the machine (see: location of nameplate). These data include:
    – Type
    – Model
    – Serial number
    – Year of manufacture
  2. Numeration of complete coding of the representation table
  3. Reference number (position on the table), code and description of the part concerned
  4. Quantity of parts required
  5. Quantity of parts required
  6. Exact address of shipping destination

Send all details correctly to spare@promec-srl.com

Warning

Always use original spare parts or parts recommended by Promec.
Promec will not be held responsible for any malfunctions or damage to the machine and/or persons resulting from or caused directly by the use of non-original spare parts.